Posts Tagged ‘asus’
Battery or charge circuit failure on the 2nd day. Will only run on AC adapter now. Waiting for ASUS tech support to send me an RMA. Too bad, it looked like a nice little unit to stuff into a bag while travelling. Now I’m having a bit of buyer’s remorse. I’ll update this later to let everyone know how ASUS tech support is to work with.
Update 1 – Asus is asking for a credit card number for a warranty replacement. That seems strange to me, to say the least.
Update 2 – I declined to give them a credit card number for a warranty replacement. Now the situation is that they will ship a battery after they receive the defective battery.
Personal lessons from this experience:
1. The terms of ASUS’ “warranty” are extremely limited – Oddly enough, they do pay shipping back to me as long as I take care of everything else up front.
2. They require up to 48 hours to respond to email requests (are they seriously under-staffed?)
3. I think it would have been a decent netbook but never had a chance to try it – I’m switching to an HP 110 Netbook.
After I receive the replacement battery from ASUS I’ll but putting the Eee PC up for grabs on eBay. As an engineer, I expect better from the technology I use and I certainly expect better from the companies I support.
Adieu.
ASUS Eee PC 1005HA
This little PC rocks. I got it for my nephew and it is working perfectly. He plays his online kiddies game and his mom watches her soap on it. The fact that the OS is XP is a plus.
ASUS Eee PC 904HD | aamas2004